FAQ

CoverSIM SIM card is a Triple-SIM, which means it will work in any unlocked device and fits all phones and tablets. If you are not using a smartphone and are travelling to the USA, Japan, South Korea or the Americas, we recommend checking the compatibility of your device with your country of travel. Very few mobile phones will not work with CoverSIM at all.a)Locked phones: CoverSIM works only in unlocked mobile phones. When you insert your CoverSIM in a locked phone, you may see a message like this: “Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.b) Some Samsung, LG, Blackberry and iPhone users might need to take the following steps: A. Find the CoverSIM menu in your phone menu (Main Menu on Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”. B. Press “YES” or “OK”. C. Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”). D. Go ahead and make calls as usual. To turn this option OFF, enter 1102.c) A small number of handsets or older style phones (5 years +) may require a different dialling method when making calls with CoverSIM. Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.

Every CoverSIM SIM card is pre-activated and ready to use for calling or data.

CoverSIM airtime/credit lasts one and half year (18 months) from your last recharge/top-up. Your SIM card will stay “live” as long as you recharge/top up once in 18 months.\n\nIf you are purchasing a data plan, the valid timespan is stated on each data plan (between 1 and 30 days from activation). Your time allowance will start running from the moment you activate the data plan.

CoverSIM SIM card is a Triple-SIM, which means it will work in any unlocked device and fits all phones and tablets. When your SIM card arrives, you can simply apply it to any unlocked device you wish to use it in.

Yes. You can use the SIM card in any unlocked device and also connect to wifi-hotspots.

CoverSIM SIM cards are not returnable.

You do not need to make any changes to data settings. The CoverSIM SIM card has pre-installed data settings for our GPRS service, so you do not need to change anything.

You can check your SIM cards balance in CoverSIM apps 'My Esims' tab.

You can check your data plan balance in CoverSIM apps 'My Esims' tab.

You can easily top up your CoverSIM SIM from inside the apps 'My Esims' tab